Statement of Purpose

Name

Jamil Dental T/A JTPD Limited

Address

56 High Street, Hirwaun, CF44 9SW

Telephone

01685 813989

Email

hello@jamil.dental

Fax

N/A

• Provide patients with a standard of care we would expect to receive ourselves.
• Communicate with patients in a friendly, open, courteous and professional manner.
• Keep our knowledge and professional skills up to date.
• Listen to, and act on, patient views and opinions.
• Ensure that patients receive full information about our services, their treatment options and associated costs.
• Refer patients for further advice where appropriate.
• Respect patient confidentiality at all times.
• Abide by the most recent standards of cross-infection control.
• Make our complaints procedure known and available.
• Actively seek patient feedback to ensure our services meet patients' needs and expectations.

By doing this we hope to provide the opportunity for patients to fully participate in their oral healthcare in a safe, supportive environment. The patient's wishes and best interests will always be at the centre of our treatment planning process.

Name

Emily Brown

Address

Jamil Dental, 56 High Street, Hirwaun, CF44 9SW

Telephone

01685 813989

Email

jtpdlimited@gmail.com

Fax

N/A

Qualifications

Level 3 Diploma in Leadership & Management (Tooth Fairies, 2018) · Level 3 NVQ in Dental Nursing & VRQ L3 DN City & Guilds (University Hospital of Wales, 2011) · GDC 254885

Name

Jamil Torofdar

Address

Jamil Dental, 56 High Street, Hirwaun, CF44 9SW

Telephone

01685 813989

Email

hello@forestdental.org

Fax

N/A

Qualifications

BDS · GDC 277573

Role

CEO, Head of Marketing, in-house laboratories and finance across the organisation.

The Dental Practice is owned by JTPD Limited and trades as Jamil Dental.

J Torofdar — CEO.

• The practice provides general private dental care.
• We also provide short-term orthodontics to patients over the age of 18 years old.
• We provide private treatment for children and adults.
• Patients have the opportunity to be seen on a private basis under a capitation scheme administered by Practice Plan, or on a fee-per-item basis.
• The premises are a modified house, with two dental surgeries on the first floor and one on the ground floor.
• We do not currently have access for patients requiring wheelchair access, as the surgeries are on the first floor and the entrance is restricted.
• Each surgery on the first floor is equipped with an intra-oral radiography unit.
• We only use equipment pursuant to the accepted provision of general dentistry.
• Patients in need of specialist treatments we do not provide can be appropriately referred, including those who require wheelchair access.

We invite verbal and written feedback from patients. Patient questionnaires are used to help shape treatment provision.

Monday

9am – 5pm (closed 1 – 2pm)

Tuesday

9am – 5pm (closed 1 – 2pm)

Wednesday

9am – 5pm (closed 1 – 2pm)

Thursday

9am – 5pm (closed 1 – 2pm)

Friday

9am – 1pm

Saturday & Sunday

Closed (early and weekend appointments on request)

Early appointments prior to 9am and weekend appointments are available on request. Advice for patients seeking emergency treatment out of hours is provided on the practice answerphone and on notices outside the practice. Out-of-hours number: 07397 901 567.

Out-of-hours calls are triaged by our call handler Seren Cartwright over weekends and bank holidays. Dentists are available for call-outs on weekends and bank holidays where appropriate.

At Jamil Dental, we work hard to keep patients happy and to meet the standard of care and service they expect from us. If something does go wrong, we deal with it quickly and fairly. Confidentiality is maintained throughout any complaint we handle, and we make sure nobody is treated differently for having raised a concern.

Should you need to raise a complaint, please mention it to a member of the reception team as soon as you can. They will put you in touch with Emily Brown (Group Manager), who leads on complaint handling for the practice. You can complain verbally, by phone on 01685 813989, or by email to jtpdlimited@gmail.com. In writing: FAO Emily Brown, Jamil Dental, 56 High Street, Hirwaun, CF44 9SW.

An acknowledgement of your complaint will be made within two working days of it being received, and a brief history of your complaint will be taken at that point. Usually, some time will then be needed to investigate. You should let our complaints manager know if you do not want the treating dentist to be informed or involved at this stage. We aim to resolve all complaints within ten working days from receipt, but where the issue is likely to take longer to investigate, we will let you know at the earliest possible time, giving reasons for the expected delay. You will then be contacted with the findings of our investigation and invited to attend a meeting to discuss possible options for resolution. If you are not satisfied with the outcome of our complaints procedure, you should contact one of the following bodies:

Further information on dental complaints is available from the General Dental Council: gdc-uk.org.

All staff are trained on their responsibilities for safeguarding patient privacy and keeping information secure, in line with current legislation:

• We will not share confidential information you have given us, or that we hold about you, with anyone else without first obtaining your agreement.
• Information collected for one reason will not be reused for a different reason unless you have agreed to this.
• You may object at any time to us using your confidential information for anything beyond your direct care.
• Our duty of confidentiality continues after a patient has died and is upheld to the same standard as for living patients.
• Whenever information is shared with another person or organisation, our disclosure rules are applied without exception.

To ensure patient dignity is protected, we implement our equality and diversity policy by:

• Providing patient information in a variety of languages, if required.
• Making translation services available for patients who need them.
• Providing services that are accessible to patients with disabilities.
• Ensuring care is planned around each individual's specific needs.
• Working proactively to reduce oral-health inequalities across the communities we serve.
• Bringing patients and patient groups into how we shape and improve our service.
• Meeting the varied needs and circumstances of our patients and local community with a positive approach.
• Coordinating with other services supporting patients who have additional medical or social-care needs.

Written

14/08/2024 — J Torofdar

Reviewed

23/09/2024 · 13/11/2024 · 08/07/2026 (Emily Brown)

HIW notified

22/04/2025